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Knowledge Base

Take a look at our knowledge base where you can get help, answer questions, learn more, and ask us.

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Support Portal

If you can’t find the answer to your question in our knowledge base or FAQs, please raise a ticket with our Support Desk. If you have a Gold or Platinum Support contract please use the link below to login to the Customer Support Portal and log your inquiry and access product downloads.

If you do not hold a support contract please email

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Customer Notice - Heartbleed Bug

Late on Tuesday 8th April, security researchers identified a vulnerability known as the Heartbleed bug, affecting the OpenSSL framework widely used to securely send data to and from webservers.

The Workshare team became aware of this risk at 9am (GMT) Wednesday 9th April and have taken urgent precautionary measures to ensure the security of all our customer’s data is maintained.

No breaches within the Workshare network were identified, and security patches to all servers have been applied. Currently we are replacing all server SSL keys and as a further measure, all open sessions with Workshare have been expired, meaning everyone will be required to log back in.

Security experts also recommend all our users update their passwords.

If you have any questions please get in touch at or find out more here.

Get in touch

You can email us at or call one of our regional support teams:

US, Canada and Latin America
+ 1 415 293 1070

+44 207 539 1400

+33 1 76 75 33 13

+49 69 222 21 4900

The Netherlands
+31 20 709 5029

+34 91 114 74 35