Customer Support

We're here to help. You'll find useful videos, articles and documents. Or should you require more help - our team of customer support professionals are ready to answer your questions.

Knowledge Base

Take a look at our knowledge base where you can get help, answer questions, learn more, and ask us.

Visit the knowledge base

Support Portal

If you need more help, open a case with our support team. You’ll need a support contract to login to our portal, where you can open cases and download the latest software.

Support Portal

Support Availability

Due to important system maintenance, our support team may be intermittently unavailable by phone and email throughout the weekend of 1st and 2nd November. The maintenance will start at 9.00 UTC on Saturday and will be completed by 23.59 UTC on Sunday.

They will be contactable by web chat via our website throughout.

If you’re unable to contact us during this time please wait 1 hour and try again. Sorry for any inconvenience this may cause.

Want to get a support contract? Email us at

Companies who use Workshare

Sony BMG Time Warner Cable Viacom Walt Disney American Express Barclays KFW Barnardos BBC