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Service OfferingsWorkshare combines a strong, global customer support organization with the efforts of Workshare certified partners across the globe to deliver comprehensive services for its best-of-breed technology. Together, we deliver services that help businesses deploy technology into unique environments efficiently, educate users quickly to increase ROI, and support and maintain effectively to minimize the total cost of ownership (TCO). When you combine Workshare’s global products and services with those of our partners, you get the most comprehensive document integrity solutions and services available on the market.
Deployment Services
Deployment Services are provided via our regional and vertical partners for most of Workshare customers. Platinum SSS customers, however, may elect to receive deployment services via their Technical Account Manager (TAM) or via a Workshare certified partners. Training Services
Training Services are available in a variety of formats ranging from remote or onsite training delivery to custom curriculum development. Customizable training programs are available from one of the many Workshare certified training partners. Online resources provide tutorials on popular features of Workshare™ products and Quick Reference Guides for comparing/sharing documents and managing revisions and metadata. Support and Maintenance
Support and Maintenance Plans are available directly from Workshare. Workshare offers tiered support plans – Platinum SSS and Gold SSS – to meet the unique needs of different customers. With 24x7 support, online case management and a truly global service organization, customers can rely on Workshare’s service teams to be there to answer questions and resolve potential issues. Customization and Integration Services
Customization and Integration Services are not generally necessary to utilize Workshare technology in most environments. However, there are occasional customer requests for help with large, complex environments, unique document workflow, or integrations with legacy document management systems. If a customized environment is right for your organization, a certified Integrator Partner will work with you to scope your project and take advantage of Workshare’s Connect API for extensibility and customization. View a list of Workshare’s valued partners. If you have any questions on Workshare Service Offerings, please contact us |
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