Workshare End of Life Policy Statement

Workshare is committed to providing high quality, supportable solutions to our customers. To this end, we provide an End of Life (EOL) policy to all our customers to understand our product release and support cycles.

Rapidly changing technologies, as well as competitive pressure, drive the need to introduce new products and integrations, and to EOL older software revisions as well as products.

EOL Announcement Period:

Workshare will continue to support any product or version that has been announced for EOL for 12 calendar months.

Major Workshare Product Release Support

Support / SSS
Support for Workshare products is provided for the current shipping major version plus Service Releases and 1 previous major version for 12 months. Workshare support includes:

Telephone support
Web – case management, Knowledge Base
Live Meetings
Proactive product/service notifications
Technical Account Manager's & site visits (Platinum SSS only)
Software enhancements & updates
Maintenance engineering for critical issues
SR's primarily on current shipping major version plus Service Release e.g. service releases to Workshare Professional 5

Policy
Workshare intends to release one major version of each product per year. Major product releases would include products such as Workshare Protect and Workshare Professional. An example of major releases of Workshare products would be version or dot releases i.e. Workshare Protect 4.5 or Workshare Professional 5.

The Workshare policy is to provide Support/SSS to the current shipping version of either product for one previous major version plus Service Release. (e.g. Workshare Protect 4.5 SR1 & DeltaView 3.0)

Once the End-of-Life process starts on a major product family release, we will update this End of Life information stating that the product has entered the EOL process and how long the process will continue until the product is no longer supported by Workshare (normally 12 months). Once EOL has been announced on a major product family, Workshare will provide Extended Support for a subsequent 1 year period.

Workshare Product Support Matrix (as of September 2007)

Support / SSS Current Version	Support / SSS Previous Version	Product End of Life
Workshare Professional 5	Workshare Professional 4.5 SR1	Workshare 4 SR1b (31 October 2006)
	DeltaView 3.0	DeltaView 3.0 (March 31 2009) DeltaView PE (March 31 2009) DeltaView 2.9 (July 2007)
Protect 5	Protect 4.5 SR1	Protect 4 SR1b (31 October 2006)

Product Service Releases

A service release is generally produced every 2 to 3 times per year for current Workshare major product releases (an update release example would be Protect 4.5 SR1). Since this is an update to a major product, the update itself does not have a separate EOL period. Once a new update is posted, it will immediately displace the previous download.

Supported 3rd Party Integrated Products

A supported 3rd Party product is a version or service release of 3rd party integrated products into the Workshare product range. An example of a supported product is Interwoven 8 or Microsoft Office 2007.

New 3rd Party Integrated Product Releases
Within each Workshare product release, Workshare endeavours to release certified support for the latest version and point releases of its integrated products. Workshare will support a minor or service release of a 3rd party integrated product when it occurs and will then certify this in our next product release.

Old 3rd Party Integrated Product Releases
Workshare reviews 3rd party supported product integrations every 6 months. The same EOL announcement period for Workshare supported products applies to 3rd party integrated products

Recommendations are made based on the following criteria:

end of life strategies of 3rd party products
number of existing Workshare customers using versions of obselete 3rd party software
market penetration of 3rd party software.
Workshare 3rd Party Integrations EOL Policy

Current 3rd Party Supported Products
The document below lists the 3rd party integrated products which are currently supported by Workshare. Any previous versions of these products which are not stated have therefore passed their EOL stage and are no longer supported.

Supported 3rd Party Integrated Products

Terminology

Certified
Workshare software has been fully tested against 3rd party software and listed as a verified supported environment.

Supported
Workshare software has not been fully tested against 3rd party software but Workshare will provide support in the way of Customer Support and maintenance hot fixes, where appropriate.

Version Release
A major release of software that includes additional functionality above and beyond bug fixes. A major version number or point release generally indicates major releases of software i.e. DeltaView 2.9 or DocsOpen 4.0

Minor or Service Release
Minor or service releases of software contain hot fixes to bugs with no major functional changes. Minor or service releases are indicated through either service release or sub-point terminology i.e. Protect 4.5 SR1.