Uber. Monzo. Workshare. Companies striving to make life easier for the customer.
In today’s digital world, we don’t just want easy access to information. We expect it. We don’t just expect it, we expect it in an instant. A phone call, an email or even an online chat aren’t enough anymore. We want what we want, when we want it. That’s where the Workshare Knowledge Base comes in. Which raises the question…
What is a knowledge base?
A library, essentially. A self-serve, online library of shareable information about a certain product or topic. In this case, product. Made up of technical content written by product experts, the knowledge base is your go-to for guides, help, articles, troubleshooting and answers to FAQs. In an instant, 24 hours a day, 7 days a week. From any device, anywhere in the world with a Wi-Fi connection.
Why should I use the knowledge base?
- Need help downloading an update?
- Received an error message?
- Not sure how to install a new product?
- Looking for the latest update?
Our knowledge base has all of your answers. And then some.
Research shows that 91% of customers would use an online knowledge base if one were available and tailored to their needs. With that in mind, and our commitment to always increasing customer happiness, the Workshare Knowledge Base is maintained and updated on a daily basis by the knowledge base manager (yours truly) so we can keep a step ahead of customer needs and provide you with consistent, first-class service. Helping you to help yourself.
Try for yourself here and start saving time so you can focus on what matters most.
Tip: Prefer video content? See our Youtube channel for tips and how-to videos.