30 OCTOBER 2012, LONDON, UK – Workshare, a leading provider of document collaboration software, today announced the appointment of Michael Ollitervo-Murphy as Chief Customer Officer (CCO) to build on Workshare’s commitment to customer service and enhancing customer experience.
Michael will be responsible for driving Workshare’s customer experience, evangelizing best practice and building out an exceptional customer service organization. He will formulate and execute on meeting new key performance indicators for customer experience, customer service, and service design.
Michael brings over 20 years expertise in customer service and customer experience with him to the role. His most recent position was as the Group Head of Customer Service for Virgin Management, the parent company of Virgin Group. His responsibilities included ensuring the brand and customer values were adhered to across its global operations and building out a 24/7 customer service organisation. At Workshare, his role will be to ensure that all aspects of the company’s operations focus on enhancing customer satisfaction.
Michael’s appointment comes shortly after Workshare joined forces with SkyDox, a leader in the provisioning of secure cloud-enabled file-sharing, synchronization and collaboration tools. The combined company will provide existing and future customers with a unique enterprise collaboration platform. Workshare’s platform enables users to accurately create, control, share and collaborate on high-value documents without changing the way they currently work. Through software that integrates with popular document authoring, management and productivity tools, Workshare improves the efficiency of the collaboration process while protecting corporate intellectual property and adhering to data protection policies
Ollitervo-Murphy commented, “Workshare considers a sale to be just the beginning of a relationship between company and customer. Our aim is to ensure that our customers sit at the heart of our business strategy & product evolution, driving long-term, deep and meaningful relationships with them. The process is essential to the growth of any organization, and I’m looking forward to building on Workshare’s impressively high standards.”
Anthony Foy, CEO Workshare added, “Workshare continues to build on its market-leading position by providing best-in-class service. As any business will know, happy customers equal healthy business, and with Michael on board Workshare will bring substantial resources to bear and continue to orientate everything the company does towards meeting our customer requirements today and in the future.”