May 30, LONDON, UK– Workshare, a leading provider of secure enterprise collaboration applications, today announced that it has restructured its support process to enhance its customer experience. Workshare now offers customer support 24/7/365, enabling it to reduce response times and improve time to resolution.
Workshare’s customer support organization allows customers to continue to work without disruption by providing a simple and efficient way to answer requests and resolve issues. Customers can log requests from multiple locations, time zones, and devices. Requests are handled by Workshare’s highly-trained, in-house support staff who can respond in five different languages.
The customer support organization is headed by Michael Ollitervo-Murphy, Chief Customer Officer, who is responsible for enhancing customer satisfaction by embedding a customer-focused culture throughout Workshare. He brings with him over 20 years of expertise in building effective customer service and enhancing customer experience.
Ollitervo-Murphy commented, “We understand that our customers need to work beyond office hours. We want to ensure that – irrespective of time of day or location – our customers can always reach customer support to help with questions, issues, or additional needs. Putting our customers first means that we flex our services as their needs evolve.”