Over the past 6 months we have spoken to over 400 customers in order to have more direct input into each of our releases. Your input is heavily reflected in the upcoming service release of Workshare Professional 5.2 which has resulted in the following key areas of enhancements for Workshare Professional 5.2 SR1: Significant performance enhancements...
Are you talking about the changes in the comparison opened in Workshare Compare or the track changes shown in a Word document opened in MS Word? This issue has not been reported previously and might need to be troubleshoot by a Support tech. From the Support tab on the Workshare website, you'll find a link to the Customer Portal where you can login...
EvilUrgency, I thought I would post an update. It did take three weeks to obtain verbal contact with a representative from Workshare, but once I got someone on the phone my problem was resolved very quickly and very efficiently. Their representative was able to identify the problem as a Microsoft XP SP3 issue quickly and walked me through the process...
From the Support tab on the Workshare website, you'll find a link to our Customer Portal where you can login to download products, submit a new support request, or view existing support cases. Also, when clicking on Contact Us, on the left side you'll find a list of all Workshare global offices. Clicking on the appropriate office will show you...
After upgrading to Office 2007 and then Workshare 5.21.9652.5 (which is not Service Pack 3 compatible by the way) one of our users is having an issue where when she rolls over the changes made to the documents the rollover window appears and DISAPPEARS so quickly it can not be read. I have googled everything I can think of looking for information and...